Frequently Asked Questions

Our Jewelry and Styles

  1. Who designs your merchandise?
  2. Is all your jewelry made in limited quantities?
  3. Is JewelMint a jewelry rental service?
  4. What metals do you use in your jewelry?
  5. Can I purchase items from prior months?
  6. Will sold out items ever come back?

Member Credits

  1. Do I have to purchase something every month?
  2. What if I just want to make a one-time purchase?
  3. What is a Member Credit?
  4. Do Credits expire?
  5. Can I apply Member Credits across all Mints?
  6. How do returns for Member Credits work?
  7. How do I invite friends to shop?

JewelMint VIPBOX Subscription

  1. I just purchased the JewelMint VIPBOX subscription! What will I receive?
  2. Are there any hidden fees?
  3. When can I expect my first shipment?
  4. When will I be billed for the monthly subscription?
  5. What is your cancellation policy?
  6. What if I want to change my shipping address?
  7. What is your shipping policy?
  8. What happens if the JewelMint VIPBOX is sold out?
  9. What is your return policy?
  10. When I was a JewelMint member I was allowed to skip months, can I do that with the JewelMint VIPBOX?
  11. I have credits in my JewelMint account; can I use those towards the JewelMint VIPBOX?
  12. What if I decide I want to cancel the JewelMint VIPBOX subscription and become a JewelMint Preferred member again?
  13. What if I am a Preferred member of another Mint and I purchase the JewelMint VIPBOX?
  14. Do I get Mintsider points each month for the JewelMint VIPBOX?
  15. How can I contact JewelMint VIPBOX Customer Care?

Ordering, Shipping and Tracking

  1. What types of payment do you accept?
  2. Why was my credit card declined?
  3. Can I change my order after it has been placed?
  4. Why is my order pending?
  5. How is my order shipped to me?
  6. Do you ship to PO Boxes?
  7. Do you ship outside of the United States?
  8. How much is shipping?
  9. Can I rush my order?
  10. How do I track my order?
  11. When can I expect my order to arrive?
  12. Do you charge sales tax?
  13. How do I make an exchange or return my jewelry?

Rewards

  1. Do I have to do anything to enroll in MINTsider Rewards?
  2. How do I earn MINTsider Rewards Points?
  3. How many points do I earn for each purchase?
  4. How many points do I earn for each friend I refer?
  5. I'm a registered user of multiple MINT sites. Do points accrue across the sites?
  6. What can I use my points for?
  7. When will my points be added to my account?
  8. I made a purchase...why don't I see my points?
  9. When do points expire?
  10. Are MINTsider Rewards Points transferable?
  11. I have Facebook points. Will they go away or can I exchange them for MINTsider Rewards Points?

Customer Care and Privacy

  1. How can I contact JewelMint Customer Care?
  2. How can I unsubscribe from JewelMint emails?

Our Jewelry

  1. Who designs your merchandise?

    Each month, JewelMint creates and curates a versatile collection inspired by the runway, vintage jewelry and on-trend celebrity style. All jewelry with the “ONLY@JM” description is created exclusively for JewelMint by our design team of celebrity partners, designers and stylists.

  2. Is all your jewelry made in limited quantities?

    All jewelry with the “ONLY@JM” description is created exclusively for JewelMint by our design team and is produced in limited quantities. Certain Collective pieces are unique or vintage and will also only be available in limited quantities, so snag it while you can!

  3. Is JewelMint a jewelry rental service?

    No. JewelMint offers you the hottest trends in jewelry, personalized just for you. Everything you buy is yours to keep!

  4. What metals do you use in your jewelry?

    Base metals can consist of tin, zinc or brass alloy. Some pieces are plated in silver or gold. Our jewelry is nickel-free and cadmium-free.

  5. Can I purchase items from prior months?

    All of our jewelry is manufactured or sourced in limited quantities so we encourage our members to review new selections as soon as they are released. Occasionally, styles from previous months may still be available. Contact Customer Care if you are having trouble finding that perfect piece! This does not apply to the JewelMint VIPBOX subscription.

  6. Will sold out items ever come back?

    All JewelMint jewelry is manufactured or sourced in limited quantities, so SOLD OUT items will usually not be available again. That said, we regularly review best-sellers and highly sought after pieces and occasionally place reorders on those pieces. Look for reorder announcements on our Facebook page, Twitter, our blogs or in emails sent from us. Occasionally, sold-out pieces will have a waitlist available on the product page. If you add yourself to the waitlist, we will notify you via email if and when the piece becomes available again.

Member Credits

  1. Do I have to purchase something every month?

    Nope! JewelMint no longer requires you to sign up for a membership to shop. As of October 31, 2014 you can shop all the mints without incurring any monthly fees - and no need to skip! This does not apply to the JewelMint VIPBOX subscription.

  2. What if I just want to make a one-time purchase?

    JewelMint.com is no longer a membership site so you can make a one-time purchase commitment free. This does not apply to the JewelMint VIPBOX subscription.

  3. What is a Member Credit?

    One JewelMint Member Credit is worth $29.99 and can only be redeemed in whole amounts. Additional fees such as international shipping, expedited shipping, and processing fees and taxes may be applicable and cannot be paid with Member Credits. We will always apply the maximum number and value of Member Credits you have, per order, up to the order total. If your subtotal is less than the whole amount of the credit value, you have the option to apply your credit(s) to cover your remaining balance. By applying this credit, you will forfeit any remaining value from the credit used.

  4. Do Credits expire?

    Yes. A Member Credit will expire one year from the date of purchase and/or issuance. Credits issued by customer service may have a different expiration time, which will be specified upon receipt of such a credit. After a credit expires, you will no longer see it in your total in the Credits section under Account Settings.

  5. Can I apply Member Credits across all Mints?

    Yes. When you check out, your credits from all Mints will be applied automatically. Member Credits can only be redeemed in whole amounts of the credit value. Additional fees such as international shipping, expedited shipping, processing fees and applicable taxes cannot be paid with Member Credits. We will always apply the maximum number and value of Member Credits per order up to the order total.

  6. How do returns for Member Credits work?

    Although Member Credits are universal to all our Mints, all returns for Credits will be returned in the original Mint type. Please keep in mind that returns for Member Credits are at The Lucky Group, Inc.'s discretion and only offered on full-priced items. Sale and promotional items must be returned for the original method of payment or a Mint product of equal value. Exclusions may apply and some products are final sale.

  7. How do I invite friends to shop?

    Click "Invite Friends" in your Showroom and send your unique referral link to your friends.

JewelMint VIPBOX Subscription

  1. I just purchased the JewelMint VIPBOX subscription! What will I receive?

    Every month, you’ll receive a box filled with $80+ brand new hand-selected jewelry pieces for just $29.99 a month. Our designers and celebrity stylists ­ curate every box so you’ll always be on trend.

  2. Are there any hidden fees?

    No, all you pay is your $29.99 subscription fee every month. There are no shipping or handling fees for the monthly JewelMint VIPBOX, with the exception of Canadian customers.

  3. When can I expect my first shipment?

    JewelMint VIPBOXES ship around the 15th of every month. You can easily track your orders by logging into your JewelMint account, clicking on Account Settings, and selecting Order History. Orders take 1-2 business days for processing and handling before tracking information is made available online.

  4. When will I be billed for the monthly subscription?

    Your monthly subscription to the JewelMint VIPBOX begins with the purchase of your first box. After your first purchase, your JewelMint VIPBOX subscription will be charged to your credit card on the 15th of every month. You can update your billing information in your account settings or please give us a call at 1-855-709-9088 Monday through Friday from 7am-5pm PST or email us at vipbox@jewelmint.com.

  5. What is your cancellation policy?

    Monthly members can cancel their JewelMint VIPBOX subscription at any time. There are no cancellation fees, just give us a call at 1-855-709-9088 Monday through Friday from 7am-5pm PST.

  6. What if I want to change my shipping address?

    You can update your shipping information in your account settings or please give us a call at 1-855-709-9088 Monday through Friday from 7am-5pm PST or email us at vipbox@jewelmint.com.

  7. What is your shipping policy?

    We provide free shipping for orders shipped within the contiguous United States. Additional shipping and handling charges may apply for orders shipped to Alaska and Hawaii. You will be charged a $9.99 surcharge per month to cover the additional cost of shipping to Canada as well as duties and taxes. As such, you will not be responsible for paying duties and taxes upon delivery of your order.

  8. What happens if the JewelMint VIPBOX is sold out?

    We make our JewelMint VIPBOXES in very limited quantities. If a box is sold out, we recommend buying the next month's box on the 1st to ensure it doesn't sell out again.

  9. What is your return policy?

    Unfortunately there are no refunds or exchanges of any JewelMint VIPBOX, or JewelMint VIPBOX contents.

  10. When I was a JewelMint member I was allowed to skip months, can I do that with the JewelMint VIPBOX?

    The JewelMint VIPBOX is a curated monthly box featuring exclusive jewelry hand-selected by our Design team. You will no longer have the option to skip the month once you sign up for the JewelMint VIPBOX, but if you would like to cancel your subscription, please call Customer Care at 1-855-709-9088 Monday through Friday 7am to 5pm PST.

  11. I have credits in my JewelMint account; can I use those towards the JewelMint VIPBOX?

    Yes, you can use a credit to purchase your very first JewelMint VIPBOX only. The credit will automatically be added to your cart when you go to check out with the JewelMint VIPBOX. Any additional credits that you have will need to be used towards a future purchase with any of our Mint stores, but cannot be used towards the JewelMint VIPBOX.

  12. What if I decide I want to cancel the JewelMint VIPBOX subscription and become a JewelMint Preferred member again?

    If you would like to cancel your JewelMint VIPBOX subscription and become a Preferred member again, please call our Customer Care line at 1-855-709-9088.

  13. What if I am a Preferred member of another Mint and I purchase the JewelMint VIPBOX?

    Once you purchase the JewelMint VIPBOX, your account will automatically transfer over and you will no longer be a Preferred member of that Mint. Instead, you will receive the JewelMint VIPBOX for $29.99 each month with no option to skip. You will have the same exclusive access to shop all of our Mint sites, with the same benefits you had as a Preferred member.

  14. Do I get Mintsider points each month for the JewelMint VIPBOX?

    Yes! You will earn 10 points for every $1 spent with us, including shipping and taxes. If your card is charged $29.99 for a JewelMint VIPBOX, you'll earn points. At this time, Guest purchases and gift card purchases do not qualify for points. As of October 31, 2014 we are no longer issuing any Mintsider rewards points. Outstanding rewards points can be redeemed for credit through November 30, 2014

  15. How can I contact JewelMint VIPBOX Customer Care?

    Customer Care agents are available to assist you Monday through Friday 7am-5pm Pacific Time:

    Email: vipbox@jewelmint.com
    Phone: Call toll-free 1-855-709-9088

Ordering, Shipping and Tracking

  1. What types of payment do you accept?

    JewelMint accepts Visa, MasterCard, American Express and Discover credit cards from the United States and Canada. We do not accept pre-paid gift cards, personal checks, money orders, or international credit cards (Canadian credit cards are accepted).

  2. Why was my credit card declined?

    If a debit card or check card is used to make a purchase on the JewelMint website, and the purchase was not accepted for any reason (failed address verification or failed security code verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.

    JewelMint does not have the capability nor is it obligated to release the bank's temporary hold on authorized funds. Since we do not have the capability to release the bank's temporary hold, we are not responsible for the policies of the customer's banking institution. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may be as little as three days or as long as several months. We suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.

  3. Can I change my order after it has been placed?

    Please contact our Customer Care department at 1-888-258-3339 immediately after you place an order if you would like to submit a request to change your order. Although we cannot guarantee all order changes, we will do our very best to honor your request. If your order has already shipped, you may return it to us by simply labeling the package “Return to Sender” or call our Customer Care department to request a pre-paid return label. This does not apply to the JewelMint VIPBOX subscription.

  4. Why is my order pending?

    If an order is pending there may be a problem. Please contact one of our friendly Customer Care agents at 1-888-258-3339 Monday - Friday 9am to 5pm PST, or via e-mail at customercare@jewelmint.com

  5. How is my order shipped to me?

    Most orders are shipped via the USPS or Canada Post. Expedited orders will be shipped via FedEx

  6. Do you ship to PO Boxes?

    Yes! Our packages are shipped via USPS and Canada Post. However, orders that ship via expedited delivery require a physical address and cannot be delivered to PO Box addresses.

  7. Do you ship outside of the United States?

    We currently ship to all US states, and Canada. We do not ship to APO/FPO addresses.

  8. How much is shipping?

    We provide free shipping for orders shipped within the contiguous United States. Additional shipping and handling charges may apply for orders shipped to Alaska and Hawaii. You will be charged a $9.99 per item surcharge to cover the additional cost of shipping to Canada as well as duties and taxes. As such, you will not be responsible for paying duties and taxes upon delivery of your order. The purchase of any sale item(s) will incur a standard flat shipping rate of $4.99 per order.

  9. Can I rush my order?

    Yes (domestic only). We offer three-day shipping on orders shipping to the contiguous United States for a fee of $9.95 per order. Unfortunately, we do not yet offer expedited shipping for orders shipping to Canada. This does not apply to the JewelMint VIPBOX subscription.

  10. How do I track my order?

    You can easily track your orders by logging into your JewelMint account, clicking on Account Settings, and selecting Order History. Orders take 1-2 business days for processing and handling before tracking information is made available online.

  11. When can I expect my order to arrive?

    A standard order takes approximately 1-2 business days for processing and handling. After that, an order that is then shipped within the contiguous United States should take another 5-7 business days to arrive. Please allow an extra 1-2 weeks for delivery to Alaska and Hawaii. An order shipped to Canada should take 7-10 business days to arrive. An order placed at the start of the month or around special promotions and holidays may take additional time due to increased order volume.

  12. Do you charge sales tax?

    Residents shipping to addresses within California, New York, Illinois and Michigan are subject to the respective state's sales tax.

  13. How do I make an exchange or return my jewelry?

    If you are unsatisfied with your JewelMint selection for any reason, contact Customer Care within 30 days of receiving your shipment (have your order number ready) and we'll gladly handle your request. Note that any item which is part of the JewelMint Collective has a two (2) week return policy. A pre-paid return label will be emailed to you. Returned items must be unworn, unused, and include all original packaging and must be received before a refund or exchange is issued. All refunds will exclude shipping and handling fees. Please note that sale items or those purchased as a part of a special promotion must be returned in exchange for the original method of payment or a JewelMint product of equal or lesser value. Exclusions may apply. If you are sent a replacement order but fail to return the original merchandise, you may incur a charge for the replacement order. Please note: Final sale items are ineligible for return or exchange. This does not apply to the JewelMint VIPBOX subscription.

Rewards

  1. Do I have to do anything to enroll in MINTsider Rewards?

    As of October 31, 2014 users will no longer earn MINTsider rewards points. All pending points will have 30 days to mature. All MINTsider rewards points must be redeemed for credit by November 30, 2014. Outstanding credits will be valid for up to 12 months.If you registered on any of the Mint sites prior to October 31, 2014 you were automatically enrolled in the MintSider rewards program.

  2. How do I earn MINTsider Rewards Points?

    Earning MINTsider Rewards Points is simple. You earn points just by purchasing items or by inviting your friends to make their first credit card purchase and become a Member on any of our MINT sites.

  3. How many points do I earn for each purchase?

    Members earn 10 points for every $1 spent with us, including shipping and taxes. If your card is charged $29.99 for a credit, you'll earn points. At this time, Guest purchases and gift card purchases do not qualify for points.

  4. How many points do I earn for each friend I refer?

    Registered users earn 600 points for each friend they refer who makes their first credit card purchase and becomes a Member on JewelMint. You can also refer friends to any of our MINT sites and earn points based on the individual earning levels for that site. Customers cannot refer themselves.

  5. I'm a registered user of multiple MINT sites. Do points accrue across the sites?

    Users that login with the same account on multiple sites will have their points added together into one balance so that applicable reward levels can be reached sooner! Remember that you must be a Preferred Member on each MINT to accrue points from that MINT.

  6. What can I use my points for?

    Every 3,000 points accumulated in your MINTsider Rewards account may be redeemed for one (1) JewelMint Credit. You can also redeem your points, for up to 2 Rewards per month, on any of our other MINT sites according to the individual redemption levels for that site. It's a great way to try out our other sites!

  7. When will my points be added to my account?

    For orders, your points will be reflected immediately in your account as pending points. These points will become available for use 30 days after your order date. If you earn points by referring friends, your points will be reflected as pending points and will be available to you after 30 days. If you or your friend refunds an order, the points you earned for that order will be deducted from your account.

  8. I made a purchase...why don't I see my points?

    Points for Member purchases will appear in your account as pending points. These points will become available for use 30 days after your order date. At this time, Guest purchases and gift card purchases do not qualify for points.

  9. When do points expire?

    Points expire a year after they become available to you. If you choose to cancel your JewelMint account or if your account is deemed not in good standing, you may lose any available points. JewelMint may revoke any points that have been awarded for self-referrals, or earned fraudulently or through misuse of MINTsider Rewards.

  10. Are MINTsider Rewards Points transferable?

    No, points are non-transferable.

  11. I have Facebook points. Will they go away or can I exchange them for MINTsider Rewards Points?

    There has been no change in the way Facebook points are earned and redeemed. They currently can not be exchanged or transferred to MINTsider Rewards Points. Purchases by Preferred Members on the JewelMint Facebook store will earn MINTsider Rewards Points.

Customer Care and Privacy

  1. How can I contact JewelMint Customer Care?

    Customer Care agents are available to assist you Monday through Friday 9am-5pm Pacific Time:

    Email: customercare@jewelmint.com
    Phone: Call toll-free 1-888-258-3339

    For JewelMint VIPBOX Customer Care information, please click here.

  2. How can I unsubscribe from JewelMint emails?

    To adjust your email notifications, go to Email Notifications within Account Settings. You may also click Unsubscribe at the bottom of any of our emails.