Frequently Asked Questions
Our Jewelry and Styles
- Who designs your merchandise?
- Is all your jewelry made in limited quantities?
- Is JewelMint a jewelry rental service?
- What metals do you use in your jewelry?
- Can I purchase items from prior months?
- Will sold out items ever come back?
- Do I have to purchase something every month?
- What if I just want to make a one-time purchase?
- What is a Member Credit?
- Do Credits expire?
- Can I apply Member Credits across all Mints?
- How do returns for Member Credits work?
- How do I invite friends to shop?
Ordering, Shipping and Tracking
- What types of payment do you accept?
- Why was my credit card declined?
- Can I change my order after it has been placed?
- Why is my order pending?
- How is my order shipped to me?
- Do you ship to PO Boxes?
- Do you ship outside of the United States?
- How much is shipping?
- Can I rush my order?
- How do I track my order?
- When can I expect my order to arrive?
- Do you charge sales tax?
- How do I make an exchange or return my jewelry?
Customer Care and Privacy
Who designs your merchandise?
Each month, JewelMint creates and curates a versatile collection inspired by the runway, vintage jewelry and on-trend celebrity style. All jewelry with the “ONLY@JM” description is created exclusively for JewelMint by our design team of celebrity partners, designers and stylists.
Is all your jewelry made in limited quantities?
All jewelry with the “ONLY@JM” description is created exclusively for JewelMint by our design team and is produced in limited quantities. Certain Collective pieces are unique or vintage and will also only be available in limited quantities, so snag it while you can!
Is JewelMint a jewelry rental service?
No. JewelMint offers you the hottest trends in jewelry, personalized just for you. Everything you buy is yours to keep!
What metals do you use in your jewelry?
Base metals can consist of tin, zinc or brass alloy. Some pieces are plated in silver or gold. Our jewelry is nickel-free and cadmium-free.
Can I purchase items from prior months?
All of our jewelry is manufactured or sourced in limited quantities so we encourage our members to review new selections as soon as they are released. Occasionally, styles from previous months may still be available. Contact Customer Care if you are having trouble finding that perfect piece!
Will sold out items ever come back?
All JewelMint jewelry is manufactured or sourced in limited quantities, so SOLD OUT items will usually not be available again. That said, we regularly review best-sellers and highly sought after pieces and occasionally place reorders on those pieces. Look for reorder announcements on our Facebook page, Twitter, our blogs or in emails sent from us. Occasionally, sold-out pieces will have a waitlist available on the product page. If you add yourself to the waitlist, we will notify you via email if and when the piece becomes available again.
Do I have to purchase something every month?
Nope! JewelMint no longer requires you to sign up for a membership to shop. As of October 31, 2014 you can shop all the mints without incurring any monthly fees - and no need to skip!
What if I just want to make a one-time purchase?
JewelMint.com is no longer a membership site so you can make a one-time purchase commitment free.
What is a Member Credit?
One JewelMint Member Credit is worth $29.99 and can only be redeemed in whole amounts. Additional fees such as international shipping, expedited shipping, and processing fees and taxes may be applicable and cannot be paid with Member Credits. We will always apply the maximum number and value of Member Credits you have, per order, up to the order total. If your subtotal is less than the whole amount of the credit value, you have the option to apply your credit(s) to cover your remaining balance. By applying this credit, you will forfeit any remaining value from the credit used.
Do Credits expire?
Yes. A Member Credit will expire one year from the date of purchase and/or issuance. Credits issued by customer service may have a different expiration time, which will be specified upon receipt of such a credit. After a credit expires, you will no longer see it in your total in the Credits section under Account Settings.
Can I apply Member Credits across all Mints?
Yes. When you check out, your credits from all Mints will be applied automatically. Member Credits can only be redeemed in whole amounts of the credit value. Additional fees such as international shipping, expedited shipping, processing fees and applicable taxes cannot be paid with Member Credits. We will always apply the maximum number and value of Member Credits per order up to the order total.
How do returns for Member Credits work?
Although Member Credits are universal to all our Mints, all returns for Credits will be returned in the original Mint type. Please keep in mind that returns for Member Credits are at The Lucky Group, Inc.'s discretion and only offered on full-priced items. Sale and promotional items must be returned for the original method of payment or a Mint product of equal value. Exclusions may apply and some products are final sale.
How do I invite friends to shop?
Click "Invite Friends" in your Showroom and send your unique referral link to your friends.
Ordering, Shipping and Tracking
What types of payment do you accept?
JewelMint accepts Visa, MasterCard, American Express and Discover credit cards from the United States and Canada. We do not accept pre-paid gift cards, personal checks, money orders, or international credit cards (Canadian credit cards are accepted).
Why was my credit card declined?
If a debit card or check card is used to make a purchase on the JewelMint website, and the purchase was not accepted for any reason (failed address verification or failed security code verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.
JewelMint does not have the capability nor is it obligated to release the bank's temporary hold on authorized funds. Since we do not have the capability to release the bank's temporary hold, we are not responsible for the policies of the customer's banking institution. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may be as little as three days or as long as several months. We suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.
Can I change my order after it has been placed?
Please contact our Customer Care department at 1-888-258-3339 immediately after you place an order if you would like to submit a request to change your order. Although we cannot guarantee all order changes, we will do our very best to honor your request. If your order has already shipped, you may return it to us by simply labeling the package “Return to Sender” or call our Customer Care department to request a pre-paid return label.
Why is my order pending?
If an order is pending there may be a problem. Please contact one of our friendly Customer Care agents at 1-888-258-3339 Monday - Friday 9am to 5pm PST, or via e-mail at firstname.lastname@example.org
How is my order shipped to me?
Most orders are shipped via the USPS or Canada Post. Expedited orders will be shipped via FedEx
Do you ship to PO Boxes?
Yes! Our packages are shipped via USPS and Canada Post. However, orders that ship via expedited delivery require a physical address and cannot be delivered to PO Box addresses.
Do you ship outside of the United States?
We currently ship to all US states, and Canada. We do not ship to APO/FPO addresses.
How much is shipping?
We provide free shipping for orders shipped within the contiguous United States. Additional shipping and handling charges may apply for orders shipped to Alaska and Hawaii. You will be charged a $9.99 per item surcharge to cover the additional cost of shipping to Canada as well as duties and taxes. As such, you will not be responsible for paying duties and taxes upon delivery of your order. The purchase of any sale item(s) will incur a standard flat shipping rate of $4.99 per order.
Can I rush my order?
Yes (domestic only). We offer three-day shipping on orders shipping to the contiguous United States for a fee of $9.95 per order. Unfortunately, we do not yet offer expedited shipping for orders shipping to Canada.
How do I track my order?
You can easily track your orders by logging into your JewelMint account, clicking on Account Settings, and selecting Order History. Orders take 1-2 business days for processing and handling before tracking information is made available online.
When can I expect my order to arrive?
A standard order takes approximately 1-2 business days for processing and handling. After that, an order that is then shipped within the contiguous United States should take another 5-7 business days to arrive. Please allow an extra 1-2 weeks for delivery to Alaska and Hawaii. An order shipped to Canada should take 7-10 business days to arrive. An order placed at the start of the month or around special promotions and holidays may take additional time due to increased order volume.
Do you charge sales tax?
Residents shipping to addresses within California, New York, Illinois and Michigan are subject to the respective state's sales tax.
How do I make an exchange or return my jewelry?
If you are unsatisfied with your JewelMint selection for any reason, contact Customer Care within 30 days of receiving your shipment (have your order number ready) and we'll gladly handle your request. Note that any item which is part of the JewelMint Collective has a two (2) week return policy. A pre-paid return label will be emailed to you. Returned items must be unworn, unused, and include all original packaging and must be received before a refund or exchange is issued. All refunds will exclude shipping and handling fees. Please note that sale items or those purchased as a part of a special promotion must be returned in exchange for the original method of payment or a JewelMint product of equal or lesser value. Exclusions may apply. If you are sent a replacement order but fail to return the original merchandise, you may incur a charge for the replacement order. Please note: Final sale items are ineligible for return or exchange. We do not accept exchanges or returns on the JeweMint VIP Box (all sales are final).
Customer Care and Privacy
How can I contact JewelMint Customer Care?
Customer Care agents are available to assist you Monday through Friday 9am-5pm Pacific Time:
Phone: Call toll-free 1-888-258-3339
How can I unsubscribe from JewelMint emails?
To adjust your email notifications, go to Email Notifications within Account Settings. You may also click Unsubscribe at the bottom of any of our emails.