Frequently Asked Questions
Our Jewelry and Styles
- Who designs your merchandise?
- Is all your jewelry made in limited quantities?
- Is JewelMint a jewelry rental service?
- What metals do you use in your jewelry?
- What celebrities have been seen wearing JewelMint?
- Can I purchase items from prior months?
- Will sold out items ever come back?
- Do I have to purchase something every month?
- What if I don't like any of the selections presented to me?
- What if I don't like the idea of commitment?
- What if I do not choose an item for the month?
- I don't see the link to "Skip This Month" - where is it?
- Can I purchase more than one item during the month?
- When will my credit card be charged?
- What if I just want to make a one-time purchase?
- Why am I being billed? I didn't order anything this month.
- What is a Member Credit?
- Do Credits expire?
- Are my selections exclusive to JewelMint?
- How often will I receive new selections?
- Will I always receive selections based on the results of my first Style Quiz?
- Can I give JewelMint as a gift?
- How old must I be to purchase from JewelMint?
- How do I invite friends to join?
- How do I cancel my membership?
Cross-Mint All Access Pass
- What is the Cross-Mint All Access Pass?
- I am already a Preferred Member of JewelMint. How do I shop on the other Mints?
- Do I have to register each time I make a purchase?
- I am already a Preferred Member of JewelMint. Will I become a Preferred Member of another Mint if I make a purchase on that site?
- I have registered on JewelMint but have not yet made a purchase. What happens if I make a purchase on one of the other Mints?
- How will promotions and discount codes work on Mints where I am not a Preferred Member?
- Can I apply Member Credits across all Mints?
- How do returns for Member Credits work?
Ordering, Shipping and Tracking
- What types of payment do you accept?
- Why was my credit card declined?
- Can I change my order after it has been placed?
- Why is my order pending?
- How is my order shipped to me?
- Do you ship to PO Boxes?
- Do you ship outside of the United States?
- How much is shipping?
- Can I rush my order?
- How do I track my order?
- When can I expect my order to arrive?
- Do you charge sales tax?
- How do I make an exchange or return my jewelry?
- Do I have to do anything to enroll in MINTsider Rewards?
- How do I earn MINTsider Rewards Points?
- How many points do I earn for each purchase?
- How many points do I earn for each friend I refer?
- I'm a registered user of multiple MINT sites. Do points accrue across the sites?
- What can I use my points for?
- When will my points be added to my account?
- I made a purchase...why don't I see my points?
- When do points expire?
- Are MINTsider Rewards Points transferable?
- I have Facebook points. Will they go away or can I exchange them for MINTsider Rewards Points?
Customer Care and Privacy
Who designs your merchandise?
Each month, JewelMint creates and curates a versatile collection inspired by the runway, vintage jewelry and on-trend celebrity style. All jewelry with the “ONLY@JM” description is created exclusively for JewelMint by our design team of celebrity partners, designers and stylists.
Is all your jewelry made in limited quantities?
All jewelry with the “ONLY@JM” description is created exclusively for JewelMint by our design team and is produced in limited quantities. Certain Collective pieces are unique or vintage and will also only be available in limited quantities, so snag it while you can!
Is JewelMint a jewelry rental service?
No. JewelMint offers you the hottest trends in jewelry, personalized just for you. Everything you buy is yours to keep!
What metals do you use in your jewelry?
Base metals can consist of tin, zinc or brass alloy. Some pieces are plated in silver or gold. Our jewelry is nickel-free and cadmium-free.
What celebrities have been seen wearing JewelMint?
We're always excited to see celebrities incorporate JewelMint into their personal style. Recently Sienna Miller, Rachel Bilson, Isla Fisher, Teresa Palmer, and Emmanuelle Chriqui were spotted wearing a variety of pieces.
Can I purchase items from prior months?
All of our jewelry is manufactured or sourced in limited quantities so we encourage our members to review new selections as soon as they are released. Occasionally, styles from previous months may still be available. Contact Customer Care if you are having trouble finding that perfect piece!
Will sold out items ever come back?
All JewelMint jewelry is manufactured or sourced in limited quantities, so SOLD OUT items will usually not be available again. That said, we regularly review best-sellers and highly sought after pieces and occasionally place reorders on those pieces. Look for reorder announcements on our Facebook page, Twitter, our blogs or in emails sent from us. Occasionally, sold-out pieces will have a waitlist available on the product page. If you add yourself to the waitlist, we will notify you via email if and when the piece becomes available again.
Do I have to purchase something every month?
Not at all! There is no obligation to purchase. You will be presented with new selections on or about the 1st of each month. But if you don’t intend to purchase anything, just log in to your Showroom and go to your Account Settings and you may elect to "Skip This Month" by the 5th day of each month and will not be charged.
What if I don't like any of the selections presented to me?
Click the SHOW MORE button at the bottom of your Showroom to view more styles.
What if I don't like the idea of commitment?
The best thing about JewelMint is that there is no commitment! We give you the best jewelry of the season, personalized for you, with absolutely no obligation! Remember, you won't be charged until your first purchase. After your first purchase, you always have the option to skip any month without charge by clicking "Skip This Month" in your Account Settings by the 5th day of each month. No commitment, no obligation!
What if I do not choose an item for the month?
No worries! You won't be charged until your first purchase on JewelMint.com. After your first purchase, if you don't see any pieces you love, just select to skip the month in your Account Settings within the first five days of the month. You won't be charged and no jewelry will be shipped to you. If you do not select any jewelry that month and do not elect to skip the month, your credit card will be charged $29.99 and you will be given a Member Credit to use for a future purchase on JewelMint.com.
I don't see the link to "Skip This Month" - where is it?
The "Skip This Month" link is located in the top right of your showroom, and there is also a Skip tab under your Account Settings, during the first 5 days of each month. If you have placed an order or opted to skip within these first 5 days, then you will no longer see this link and will not be charged for a monthly Member Credit.
Can I purchase more than one item during the month?
Yes. Simply go to your Showroom and select any item you like! You can always click SHOW MORE, as well, if you'd like to see more of our collection.
When will my credit card be charged?
Your credit card will not be charged until you make your first purchase. After you make your first purchase, you can always click “Skip This Month” within your Account Settings between the 1st and the 5th day of the month. If you do not elect to skip the month, or make a purchase within those first five days, you will be charged $29.99 on the 6th of the month, and receive a JewelMint Member Credit. Member Credits are valid for one year.
What if I just want to make a one-time purchase?
JewelMint.com is a membership site and we currently don't support one-time purchases, though you are never obligated to buy. You can join and make a purchase at any time. Then, you can come back to JewelMint and log in within the first five days of the following month to “Skip This Month” and not be charged.
Why am I being billed? I didn't order anything this month.
JewelMint is a monthly membership, but we always give you the option to skip any month without being charged! If you'd like to skip the month for any reason, just click "Skip This Month" within your Account Settings anytime between the 1st and the 5th day of the month. If you elect not to skip, you will be charged $29.99 and one Member Credit will be added to your account. This Member Credit is good for up to one year and may be redeemed toward the purchase of any piece of jewelry available in our collection on JewelMint.com at any time during the month. We release new pieces into our collection each month, so we're sure you'll find a piece you'd love to own!
What is a Member Credit?
One JewelMint Member Credit is worth $29.99 and can only be redeemed in whole amounts. Additional fees such as international shipping, expedited shipping, and processing fees and taxes may be applicable and cannot be paid with Member Credits. We will always apply the maximum number and value of Member Credits you have, per order, up to the order total.
Do Credits expire?
Yes. A monthly Member Credit will expire one year from the date of purchase and/or receipt. A BeachMint Credit may have a different expiration time, which will be specified upon receipt of such a credit. After a credit expires, you will no longer see it in your total in the Credits section under Account Settings.
Are my selections exclusive to JewelMint?
Each JewelMint piece is exclusively designed or hand picked by JewelMint and its celebrity partners, designers or stylists. Look for the “ONLY@JM” description for pieces that our design team has created exclusively for JewelMint. In addition, we curate new selections from up and coming talented designers. You can check them out under the Collective dropdown.
How often will I receive new selections?
You will receive an email on or about the 1st of each month with your latest selections, chosen for you based on your style quiz results. You will then have five days to choose one of your selections for purchase, request more selections, or elect to skip the month so as not to be charged.
Will I always be sent selections based on the results of my first Style Quiz?
We continuously monitor your selections and "likes" in order to refine and improve the jewelry presented to you.
Can I give JewelMint as a gift?
Absolutely! Just click on Gift Cards at the bottom left of the page. Your recipient will receive an email with a personalized message from you. The Gift Card(s) will be valid at any time on JewelMint.com
How old must I be to purchase from JewelMint?
JewelMint products are not intended for children under 13. You must be 18 or older to purchase jewelry from our collection.
How do I invite friends to join?
Click "Invite Friends" in your Showroom and send your unique referral link to your friends. Once they click through your link, create a JewelMint account, and make their first credit card purchase, you will receive an e-mail notification.
How do I cancel my membership?
Please call, email or chat with one of our friendly Customer Care agents. You can reach us by phone at 1-888-258-3339 or email us at email@example.com. Customer Care is available Monday through Friday 9am-5pm Pacific Time.
Cross-Mint All Access Pass
What is the Cross-Mint All Access Pass?
The new on-site navigation bar is your all access pass to JewelMint, ShoeMint, StyleMint and intiMINT, now for a limited time! When you register with any of these Mints, you gain access to the other three. You can make purchases at member prices without the obligation of signing up with the other Mints. Simply click on the Mint of your choice from the on-site navigation bar found at the top of the web page to get started! Keep in mind that Mint shopping carts may not be combined.
I am already a Preferred Member of JewelMint. How do I shop on the other Mints?
When you log into the Mint of your choice you will see the on-site navigation bar found at the top of the web page. Just click on the Mint you want to start shopping in to get started!
Do I have to register each time I make a purchase?
Once you register with one of our four Mints (JewelMint, ShoeMint, StyleMint or intiMINT) you will automatically have access to the other three Mints.
I am already a Preferred Member of JewelMint. Will I become a Preferred Member of another Mint if I make a purchase on that site?
Making a Cross-Mint purchase on any other participating Mint will not activate a Preferred Membership while the All Access Pass is in effect. This means that you don't have to worry about another monthly charge or remembering to skip the month for that Mint.
I have registered on JewelMint but have not yet made a purchase. What happens if I make a purchase on one of the other Mints?
Your first purchase will activate your Preferred Membership for the Mint on which you made your first purchase. For example, if you registered on JewelMint, but click on ShoeMint and make your first purchase there, this will activate your ShoeMint membership. After that, you can make purchases on the other three Mints with no membership obligation.
How will promotions and discount codes work on Mints where I am not a Preferred Member?
You will not be able to use first time customer promotion codes on any of the Mints where you have previously made a purchase. Remember that as a Cross-Minter, you still have access to the products on other Mints at exclusive member prices. Unless otherwise specified in the promotion, Cross-Minters will still be eligible for first time discounts on Mints where they have not yet made a purchase.
Can I apply Member Credits across all Mints?
Yes. When you check out, your credits from all Mints will be applied automatically. Member Credits can only be redeemed in whole amounts of the credit value. Additional fees such as international shipping, expedited shipping, processing fees and applicable taxes cannot be paid with Member Credits. We will always apply the maximum number and value of Member Credits per order up to the order total.
How do returns for Member Credits work?
Although Member Credits are universal to all our Mints, all returns for Credits will be returned in the original Mint type. Please keep in mind that returns for Member Credits are at BeachMint's discretion and only offered on full-priced items. Sale and promotional items must be returned for the original method of payment or a Mint product of equal value. Exclusions may apply and some products are final sale. A restocking fee of $4.95 may apply.
Ordering, Shipping and Tracking
What types of payment do you accept?
JewelMint accepts Visa, MasterCard, American Express and Discover credit cards from the United States and Canada. We do not accept pre-paid gift cards, personal checks, money orders, or international credit cards (Canadian credit cards are accepted).
Why was my credit card declined?
If a debit card or check card is used to make a purchase on the JewelMint website, and the purchase was not accepted for any reason (failed address verification or failed security code verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.
JewelMint does not have the capability nor is it obligated to release the bank's temporary hold on authorized funds. Since we do not have the capability to release the bank's temporary hold, we are not responsible for the policies of the customer's banking institution. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may be as little as three days or as long as several months. We suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.
Can I change my order after it has been placed?
Please contact our Customer Care department at 1-888-258-3339 immediately after you place an order if you would like to submit a request to change your order. Although we cannot guarantee all order changes, we will do our very best to honor your request. If your order has already shipped, you may return it to us by simply labeling the package “Return to Sender” or call our Customer Care department to request a pre-paid return label. Please note: A restocking fee of $4.95 may apply.
Why is my order pending?
If an order is pending there may be a problem. Please contact one of our friendly Customer Care agents at 1-888-258-3339 Monday - Friday 9am to 5pm PST, or via e-mail at firstname.lastname@example.org
How is my order shipped to me?
Most orders are shipped via the USPS or Canada Post. Expedited orders will be shipped via FedEx
Do you ship to PO Boxes?
Yes! Our packages are shipped via USPS and Canada Post. However, orders that ship via expedited delivery require a physical address and cannot be delivered to PO Box addresses.
Do you ship outside of the United States?
We currently ship to all US states, and Canada. We do not ship to APO/FPO addresses.
How much is shipping?
We provide free shipping for orders shipped within the contiguous United States. Additional shipping and handling charges may apply for orders shipped to Alaska and Hawaii. You will be charged a $9.95 per item surcharge to cover the additional cost of shipping to Canada as well as duties and taxes. As such, you will not be responsible for paying duties and taxes upon delivery of your order. The purchase of any sale item(s) will incur a standard flat shipping rate of $4.99 per order.
Can I rush my order?
Yes (domestic only). We offer three-day shipping on orders shipping to the contiguous United States for a fee of $9.95 per order. Unfortunately, we do not yet offer expedited shipping for orders shipping to Canada.
How do I track my order?
You can easily track your orders by logging into your JewelMint account, clicking on Account Settings, and selecting Order History. Orders take 1-2 business days for processing and handling before tracking information is made available online.
When can I expect my order to arrive?
A standard order takes approximately 1-2 business days for processing and handling. After that, an order that is then shipped within the contiguous United States should take another 5-7 business days to arrive. Please allow an extra 1-2 weeks for delivery to Alaska and Hawaii. An order shipped to Canada should take 7-10 business days to arrive. An order placed at the start of the month or around special promotions and holidays may take additional time due to increased order volume.
Do you charge sales tax?
Orders shipped to addresses within California are subject to California sales tax. Other United States residents are not subject to sales tax.
How do I make an exchange or return my jewelry?
If you are unsatisfied with your JewelMint selection for any reason, contact Customer Care within 30 days of receiving your shipment (have your order number ready) and we'll gladly handle your request. Note that any item which is part of the JewelMint Collective has a two (2) week return policy. A pre-paid return label will be emailed to you. Returned items must be unworn, unused, and include all original packaging and must be received before a refund or exchange is issued. A $4.95 restocking fee may apply to all returns for a refund. This fee does not apply for exchanges or Member Credit refunds. All refunds will exclude shipping and handling fees. Please note that sale items or those purchased as a part of a special promotion must be returned in exchange for the original method of payment or a JewelMint product of equal or lesser value. Exclusions may apply. If you are sent a replacement order but fail to return the original merchandise, you may incur a charge for the replacement order. Please note: Final sale items are ineligible for return or exchange.
Do I have to do anything to enroll in MINTsider Rewards?
It doesn't get any easier than this! Simply registering at JewelMint.com automatically enrolls you in MINTsider Rewards.
How do I earn MINTsider Rewards Points?
Earning MINTsider Rewards Points is simple. You earn points just by purchasing items or by inviting your friends to make their first credit card purchase and become a Member on any of our MINT sites.
How many points do I earn for each purchase?
Members earn 10 points for every $1 spent with us, including shipping and taxes. If your card is charged $29.99 for a credit, you'll earn points. At this time, Guest purchases and gift card purchases do not qualify for points.
How many points do I earn for each friend I refer?
Registered users earn 600 points for each friend they refer who makes their first credit card purchase and becomes a Member on JewelMint. You can also refer friends to any of our MINT sites and earn points based on the individual earning levels for that site. Customers cannot refer themselves.
I'm a registered user of multiple MINT sites. Do points accrue across the sites?
Users that login with the same account on multiple sites will have their points added together into one balance so that applicable reward levels can be reached sooner! Remember that you must be a Preferred Member on each MINT to accrue points from that MINT.
What can I use my points for?
Every 3,000 points accumulated in your MINTsider Rewards account may be redeemed for one (1) JewelMint Credit. You can also redeem your points, for up to 2 Rewards per month, on any of our other MINT sites according to the individual redemption levels for that site. It's a great way to try out our other sites!
When will my points be added to my account?
For orders, your points will be reflected immediately in your account as pending points. These points will become available for use 30 days after your order date. If you earn points by referring friends, your points will be reflected as pending points and will be available to you after 30 days. If you or your friend refunds an order, the points you earned for that order will be deducted from your account.
I made a purchase...why don't I see my points?
Points for Member purchases will appear in your account as pending points. These points will become available for use 30 days after your order date. At this time, Guest purchases and gift card purchases do not qualify for points.
When do points expire?
Points expire a year after they become available to you. If you choose to cancel your JewelMint account or if your account is deemed not in good standing, you may lose any available points. JewelMint may revoke any points that have been awarded for self-referrals, or earned fraudulently or through misuse of MINTsider Rewards.
Are MINTsider Rewards Points transferable?
No, points are non-transferable.
I have Facebook points. Will they go away or can I exchange them for MINTsider Rewards Points?
There has been no change in the way Facebook points are earned and redeemed. They currently can not be exchanged or transferred to MINTsider Rewards Points. Purchases by Preferred Members on the JewelMint Facebook store will earn MINTsider Rewards Points.
Customer Care and Privacy
How can I contact JewelMint Customer Care?
Customer Care agents are available to assist you Monday through Friday 9am-5pm Pacific Time:
How can I unsubscribe from JewelMint emails?
To adjust your email notifications, go to Email Notifications within Account Settings. You may also click Unsubscribe at the bottom of any of our emails.
Is my personal information safe?